1. Definitions

“The Contractor” refers to CE Electrical, NICEIC Registration No. D607837.  

“The Client” refers to the person or organisation requesting the Works.  

“The Works” refers to all labour, materials, testing, and services agreed between CE Electrical and the Client.

2. Estimates (Not Quotations)

CE Electrical provides estimates only, based on the information available at the time.  

An estimate is not a fixed price and may change if:

- Additional work is required  

- Hidden defects or non‑compliant wiring are discovered  

- The Client requests changes  

- Material prices change  

CE Electrical will notify the Client if costs are likely to increase.

3. Minimum Labour Charge & Billing Increments

- All jobs are subject to a minimum charge of two hours labour, regardless of time spent on site.  

- After the first two hours, labour is charged in half‑hour increments.  

- The minimum charge applies to call‑outs, small jobs, fault‑finding, inspection/testing, and re‑visits caused by access issues.

4. Call‑Out Fees

- A call‑out fee of £50 applies and covers the first hour on site.  

- After the first hour, labour is charged at CE Electrical’s standard hourly rate, subject to the two‑hour minimum and half‑hour increments.  

- The call‑out fee applies to emergency attendance, urgent faults, out‑of‑hours visits, and situations where no estimate has been provided.  

- Materials and additional labour are charged separately.

5. Extras & Variations

Any work not included in the original estimate is treated as an extra.  

Extras are charged at the standard labour rate plus materials.  

Authorisation may be verbal or written; allowing work to proceed constitutes acceptance.

6. Payment Terms

- Domestic work: Payment due on completion.  

- Commercial work: Payment due within 14 days of invoice.  

- Late payments may incur interest at 8% above the Bank of England base rate, plus recovery costs.  

- Special‑order or high‑value materials may require a deposit.

7. Access & Site Conditions

The Client must provide safe, uninterrupted access to the work area.  

CE Electrical may refuse to work if conditions are unsafe or non‑compliant.  

The Client is responsible for clearing access routes, protecting belongings, and ensuring pets/children are kept away.

8. Customer Responsibilities

The Client agrees to:

- Provide accurate information about the property  

- Ensure the work area is accessible  

- Obtain any required permissions (e.g., landlord consent)  

- Notify CE Electrical of hazards (asbestos, structural issues, vermin, damp, etc.)  

- Allow safe isolation of power when required  

- Provide parking where possible  

Failure to meet these responsibilities may result in additional charges.

9. Parking, Congestion & Access Charges

Any parking fees, congestion charges, tolls, or permit costs incurred will be added to the invoice.  

If parking is not available and additional time is required to transport tools/equipment, this time may be chargeable.

10. Waste Disposal

CE Electrical removes small packaging and minor waste as part of the service.  

Larger waste (old fittings, cabling, rubble, fixtures) may incur an additional disposal charge.  

If the Client prefers to dispose of waste themselves, materials will be left neatly bagged or stacked.

11. Existing Installations & Safety

CE Electrical is not responsible for pre‑existing faults, hidden defects, or non‑compliant wiring discovered during the Works.  

Work may be paused until remedial action is agreed.  

CE Electrical will not energise or reconnect circuits that are unsafe or fail to meet BS 7671 requirements.

12. Certification & Compliance

Where applicable, CE Electrical will issue:

- Electrical Installation Certificate (EIC)  

- Minor Electrical Installation Works Certificate (MWC)  

- Building Control notification for notifiable work  

Certificates are issued once full payment has been received.  

CE Electrical operates under NICEIC Registration No. D607837.

13. Materials & Warranty

- Materials supplied by CE Electrical are covered by manufacturer warranties.  

- Workmanship is guaranteed for 12 months from completion.  

- The guarantee excludes misuse, damage, third‑party alterations, and consumables.  

- No warranty is provided for Client‑supplied materials.

14. Delays

CE Electrical is not liable for delays caused by suppliers, access restrictions, weather, or third‑party contractors.  

Client‑caused delays may result in additional charges.

15. Cancellation

Domestic clients may have a 14‑day cooling‑off period for distance/off‑premises contracts.  

If work begins within this period at the Client’s request, the Client must pay for work completed and materials purchased.  

For contracts agreed on the Client’s premises, the cooling‑off period may not apply.

16. Liability

CE Electrical holds appropriate Public Liability and Professional Indemnity insurance.  

CE Electrical is not liable for:

- Loss of earnings or business interruption  

- Damage caused by existing faults or poor workmanship by others  

- Issues arising from Client‑supplied materials  

- Cosmetic damage unavoidable during necessary access (plaster, paint, tiles)

17. Ownership of Materials

All materials remain the property of CE Electrical until paid for in full.  

CE Electrical reserves the right to remove materials or equipment if payment is not made.

18. Complaints

CE Electrical aims to resolve issues promptly and professionally.  

If unresolved, domestic clients may escalate through the NICEIC complaints procedure.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

20. Failed Access / Wasted Visit Charges

If CE Electrical attends at the agreed date and time and access is not provided, or the work area is not ready:

- A Failed Access Charge equal to the two‑hour minimum labour charge will apply.  

- If a half‑day or full day was allocated and lost, CE Electrical may charge for the time booked.  

- The Client is also liable for any parking/travel costs and any special‑order materials purchased.  

- A new appointment will only be scheduled once the Failed Access Charge has been paid.